Terms of Service
Last updated: October 10, 2026
These terms are the agreement between you and Southern Drive Collective, LLC. They cover our website, our memberships, and your use of our facility at 205 Industrial Pike, Whitwell, TN 37397. Please read them. If you do not agree with them, do not use the site or the facility.
Throughout this page, “we,” “us,” and “Southern Drive Collective” mean Southern Drive Collective, LLC. “You” means you, the member, customer, or visitor.
1. Accepting these terms
You accept these terms when you create an account, buy a membership, book a bay or a simulator, or enter the facility. If you are accepting on behalf of a business, you confirm you have the authority to bind that business.
Two other documents work alongside this one and are part of your agreement with us: the Liability Waiver and Participant Agreement you sign before using the facility, and our Privacy Policy.
2. Eligibility and your account
You must be at least 18 years old to hold an account, buy a membership, or sign the waiver on your own behalf. Minors may be present in the facility only under the conditions described in Section 9.
You need an account to book, and you will be asked to create one when you sign the waiver. Keep your password to yourself. You are responsible for what happens under your account, so tell us right away if you think someone else has access to it.
Give us accurate information and keep it current. We may suspend or close an account that carries information we know to be false.
3. Memberships
We offer three tiers — Core, Premier, and Founders. What each one includes, and what it costs, is listed on our Membership page. That page is the current, authoritative statement of pricing and benefits.
Founders memberships are limited in number. Once the allotment is gone, the tier closes to new members.
Membership is personal to you. You may not share, lend, transfer, or resell it, and you may not use it to run a commercial repair business out of our bays.
We may change tier pricing or benefits. If a change affects your tier, we will tell you before it takes effect on your account, and you may cancel under Section 4 if you do not want to continue.
4. Billing, renewal, and cancellation
Memberships renew automatically. Your membership bills on a recurring monthly basis to the payment method you have on file, on the same day each month, until you cancel. By buying a membership you authorize those recurring charges.
You can cancel at any time. Cancel from your account page or contact us and we will handle it. When you cancel, billing stops immediately and your access continues through the end of the period you have already paid for. Your membership then ends. We do not prorate or refund partial months.
If a payment fails, we may retry it and may suspend your access until the balance is settled. If it stays unpaid, we may cancel the membership.
Keep your card details current. An expired card is the most common reason access stops unexpectedly.
5. Bookings, cancellations, and no-shows
When you book a bay or a simulator, we hold it exclusively for you. That is why the cancellation terms below matter, and why they are applied automatically by our booking system.
- Cancel 24 hours or more ahead — you are refunded in full, automatically, to your original payment method.
- Cancel within 24 hours — 50% of what you paid is refunded automatically to your original payment method, and 50% is kept as a cancellation fee. You will see the exact amounts before you confirm.
- No-show — a reservation missed without notice is charged in full and is not eligible for a refund.
To cancel or reschedule, sign in and open My Bookings, or contact us and we will take care of it.
Sessions start and end at the times you booked. Arriving late does not extend your session, and we may release a bay or simulator if you have not arrived and have not told us you are coming.
We may cancel or reschedule a booking ourselves — for equipment failure, safety, weather, or facility closure. If we do, you get a full refund of that booking. That is the extent of what we owe you for a booking we cancel.
6. Payments
We take card payments through Square. When you pay, your card details go to Square directly; we never receive or store your full card number. We keep only the brand, the last four digits, and the expiration date so you can recognize the card later.
Prices are in U.S. dollars and do not include applicable taxes unless we say so. You are responsible for any taxes on your purchase.
If you think we have charged you in error, contact us first and we will look into it. Working with us directly is faster than a chargeback, and a chargeback filed before you have contacted us may result in suspension of your account.
7. Rewards points
Members can earn rewards points on qualifying purchases and redeem them for facility benefits.
Points have no cash value. They are not property, they cannot be bought, sold, transferred, or exchanged for cash, and they are not refundable. Points earned on a purchase that is later refunded or reversed will be removed from your balance.
Points expire when your membership ends. We may change how points are earned or redeemed, and we may cancel points we believe were obtained through error, abuse, or fraud.
8. Gift cards
Gift cards can be redeemed toward purchases on our site. They are not redeemable for cash except where state law requires it, cannot be reloaded, and cannot be replaced if lost or stolen once issued.
Buying a gift card for someone else means giving us their name and email address so we can deliver it. Please make sure you have their okay before you do.
9. Facility rules, guests, and minors
These rules are part of these terms, and you agree to follow them:
- Shop Rules & Member Conduct Policy
- Sim Racing Rules & Policies
- Liability Waiver & Participant Agreement
You also agree to follow the instructions of our staff while you are on the premises. Staff instructions carry the same weight as a posted rule.
You are responsible for the conduct of any guest you bring, and guests may need to complete their own paperwork before entering certain areas. Minors must be supervised by a responsible adult at all times and may be restricted from shop areas entirely.
10. Assumption of risk
Automotive work is genuinely hazardous. Before using the facility you sign our Liability Waiver and Participant Agreement, which sets out the risks you are accepting and the rights you are giving up.
That signed waiver governs assumption of risk and release of liability. Nothing on this page limits, replaces, or reduces it. Where this page and the signed waiver differ on those subjects, the signed waiver controls.
11. Your vehicle, your property, and your work
You are responsible for your own vehicle, tools, parts, and belongings while they are on our property. We do not inspect, certify, supervise, or guarantee any work you perform, and providing a bay or a lift is not an endorsement that the work was done correctly.
Only authorized staff operate the vehicle lifts. Members do not operate lifts under any circumstances.
Vehicles and property must be removed at the end of your session. We are not a storage facility. If something is left behind, we will try to reach you, and after a reasonable period we may remove, tow, or dispose of it at your expense.
You are financially responsible for damage you cause to our property, equipment, or facility through negligence or misuse.
12. Things you agree not to do
Do not use the facility or the site to:
- Run a commercial repair business or work on vehicles for hire.
- Break the law, or work on a vehicle you do not own or have permission to work on.
- Harass, threaten, or endanger staff, members, or guests.
- Operate equipment you are not authorized to operate.
- Use the facility while impaired by alcohol or drugs.
- Share your account or membership with someone else.
- Interfere with the site’s security, scrape it, or try to access accounts or systems that are not yours.
13. Suspension and termination
We may suspend or end your access, your membership, or your account if you break these terms, break the facility rules, create unsafe conditions, damage property, or behave in a way that harms the safety, operation, or reputation of Southern Drive Collective.
If we end your membership for one of those reasons, you are not automatically entitled to a refund of fees you have already paid.
You may close your account at any time. Some records — signed waivers, transaction history, and anything we must keep for tax or legal reasons — are retained after your account closes. Our Privacy Policy explains what we keep and for how long.
14. Photography and content
We photograph and record activity in the facility for marketing, social media, and educational use. By entering, you agree we may use images and video you appear in, without payment. If you would rather not appear, tell us in writing and we will honor it going forward.
Anything you post or send us — reviews, photos, suggestions — you give us permission to use in connection with our business. Do not send us anything you do not have the right to share.
Our name, logo, site content, and branding belong to us. Please do not use them without our written permission.
15. Disclaimers
Except where the law does not allow it, the site, the facility, and the equipment are provided “as is” and “as available.” We do not promise the site will be uninterrupted or error-free, that equipment will always be available, or that a booking system slot reflects real-world availability in every circumstance.
We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by Tennessee law.
16. Limitation of liability
To the fullest extent Tennessee law allows, Southern Drive Collective and its owners, employees, and contractors are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or damage to or loss of your vehicle, tools, parts, or property.
Our total liability for any claim relating to these terms is limited to the amount you paid us in the twelve months before the claim arose.
Nothing here limits liability that cannot be limited by law, including liability for gross negligence or willful misconduct.
You agree to indemnify and hold us harmless from claims, damages, and costs arising out of your use of the facility, your breach of these terms, or the conduct of a guest you brought.
17. Changes to these terms
We may update these terms. When we do, we will change the “last updated” date above, and for significant changes we will give members notice. Continuing to use the site or the facility after a change means you accept the updated terms.
These terms, together with the signed waiver and the Privacy Policy, are the entire agreement between us. If any part is found unenforceable, the rest still applies.
18. Governing law and disputes
These terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Marion County, Tennessee, and you and we agree to that jurisdiction.
Before filing anything, please contact us. Nearly everything is faster to resolve with a phone call.
19. Contact us
Southern Drive Collective, LLC
205 Industrial Pike
Whitwell, TN 37397